(Frequently Asked Questions)
Ordering & Payments
How do I place an order?
Simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the order.
What payment methods do you accept?
We accept a variety of payment options, including credit and debit cards, JazzCash, EasyPaisa, Bank Transfer and other secure payment methods.
Can I modify or cancel my order after it’s placed?
Once your order is placed, it’s processed immediately. If you need to make any changes, please contact us as soon as possible, and we will try to accommodate your request before the order ships.
Shipping & Delivery
How long will it take to receive my order?
Delivery times vary depending on your location. Orders typically arrive within 3-5 business days. You’ll receive a tracking number once your order ships.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.
Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us immediately. We can only update your address if the order hasn’t been processed or shipped yet.
Returns & Exchanges
What is your return policy?
We offer a 24-hour return policy on most items. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
How do I return an item?
To initiate a return, please visit our returns page or contact our customer support team. You will need to provide your order number and the reason for the return.
Can I exchange an item instead of returning it?
Yes, we offer exchanges for items that are defective or if you simply changed your mind. Please contact us to arrange an exchange, subject to availability.
Product Information
Are your products guaranteed to be in stock?
We do our best to keep our inventory up to date. However, in the rare event that an item is out of stock, we will notify you immediately and offer alternatives or a refund.
How do I know which size to order?
We provide size charts for most products to help you find the perfect fit. If you’re unsure, feel free to contact us, and we’ll be happy to assist you.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can find them on our website, and they can be used for any purchase on our store.
Account & Security
Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account will make future orders easier and faster, and you’ll be able to track your order status.
Is it safe to shop on your website?
Absolutely! We use secure encryption technology to protect your personal and payment information. Your privacy and security are our top priorities.
How can I reset my password?
If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset it.
